How it works
- You publish your time slots and available places.
- A booking page, embedded in your website, shows them in real time.
- The customer chooses their activity, date, time and number of participants, then leaves their contact details.
- Depending on your settings, they pay straight away, pay a deposit, or will pay on site.
- The booking arrives in your schedule, and the team finds it at reception.
The key point: one schedule for the counter and the website
If counter sales and online bookings live in two different tools, someone has to copy them across, and sooner or later the same slot is sold twice. Insist that each slot’s capacity takes both channels into account, in real time.
Deposit or full payment?
Taking payment online reduces no-shows. Full payment simplifies reception; a deposit reassures groups and families who book well in advance, such as for a birthday party. Either way, clearly display your cancellation and refund terms before payment.
Good to know: in France and the EU, the 14-day right of withdrawal for distance purchases does not apply to leisure activities provided on a specific date. So what counts are your terms, shown to the customer before they pay.
Where does the money go?
Some platforms collect payment for you and pay it out later, taking a commission. Other tools have the customer pay directly into your own payment account. Compare the fees, the time it takes to receive the money and how refunds work.
The criteria for choosing
- Available places updated in real time, at the till and online.
- A booking page in your colours, easy to use on a phone.
- Full payment or a deposit, as you choose, with the amount already paid automatically deducted at reception.
- Group and event management, with quotes.
- Fast search for a booking by name or code.
- GDPR compliance: only the necessary data is requested.
And with Lago?
Lago publishes your available places on a booking page to embed in your website. Requests arrive in the “Online” tab of the customer schedule, the same one used by the POS. You can offer online payment in full or as a deposit, as a percentage or per participant, on a page in your colours: the money goes straight to your Stripe account, with no Lago fees, and Lago sees no bank data. The team checks the payment in one click, and the amount already paid is pre-filled when the customer pays the balance. Discover scheduling and booking.
Source (in French): justice.fr, right of withdrawal and its exceptions. General information article.